About Roameo

My name is Chai (like the tea). I manage all vans on a consignment basis. This means other people own the vans and hire my company to do the fun part of servicing and managing the rentals and host guests like you! I have personally been living the nomadic life off and on for the past 5 years and look forward to sharing my experiences with you and help facilitate your unique van trip to make it the best it can be. Please be patient with our response time. We are not a team of robots nor do we intend to try and compete with the robots. Our priority is to respond promptly to guests that are currently on their trip. I have an 8 year old son who lights up my life! He Loves our van trips and exploring new places with me. I absolutely love exploring the magic of the Earth and all of its variety up close and personal! Vanlife provides that experience for us and I am so grateful for that!

4.5

Outdoorsy memberPro Dealer since October 2020

80% response rateTypically responds in less than 12 hours

3 RVs available to rent

Memories made on trips with Roameo's RVs

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Zach L.

3April 2023

Take pictures of the vehicle on your phone before you leave the lot but please read this whole review! The customer response team at Go Roameo was excellent before and during the trip, I always got a quick reply to any questions. The RV was very clean and performed well for a 3100 mile trip but I did experience a broken water hose that affected the last 3 days of my rental. Unfortunately, this is what led me to leave 3 stars instead of 4 or 5, the company response in consideration of this issue. Apparently the "outbound team" that prepares the vans to be rented next doesn't have very detailed pictures of the condition of the vehicle. When I first approached the vehicle to check it out I noticed heavy scratches on the slider door so I decided to first walk around and document any damage with photos. This allowed me to get a $100 in a credit back (a consideration for the broken water hose) from the company because their photos didn't show any damage. Additionally their team first tried to blame the damage on my dogs, they said that the scratches looked like they came from a dog and they knew I had pets. Really offensive to me as I'm a good & responsible dog owner with 2 well-behaved German Sheps. They may have come from dogs in the past but not mine and thankfully I had the time-stamped photos to prove it. So rather than apologizing ever for the inconvenience of the broken water line, which serves both the domestic tap for the sink and the air purifier/cooler for the unit, they went on the offensive and made me prove it with my time-stamped photos which I thought was poor customer service. I get it, things break and this was a minor inconvenience for me in this scenario, but the inbound team could have chose to react to it professionally. Apologize and work on a credit rather than being defensive and looking to put pre-existing damage on a customer, especially in a "contactless pickup" where an employee isn't inspecting the RV with you. Great vehicle and tech support during the trip, good value, CYA when picking your vehicle up with photos!

Spencer G.

5March 2023

Patricia C.

5February 2023

This was such an incredible experience and Roameo’s staff made it even better!I went on a winter road trip to Salt Lake City for a country concert. At first I was super intimated to drive a larger vehicle in the winter. But when I picked up the van, their staff showed me how to use chains, gave me driving tips, and let me practice in the van. He even hyped me up to believe I could do it and I’m glad he did! It ended up being much easier to drive than I thought. Front wheel drive in a heavier van is actually very easy to control and it only took a couple hours on the drive home from pickup for me to get a sense of the length and width of the vehicle.I liked the design the most. The two of us had so much space and from the outside you wouldn’t think that’s the case. We had to spend one full day and night in the van at an RV park because of a snowstorm and never once did we felt cooped up. There were three tables and plenty of places to sit and move around. I especially liked the tables and electrical outlets and charging stations because I had to work and attend class while on the road.

John M.

5July 2022

Great van with excellent features.

Gary P.

5May 2022

Dayne R.

3September 2021

Started with a half a tank of gas, exterior was dirty, windows and mirrors required cleaning, the bedding was dirty so we used our own, issues with door latches, sliding door was difficult to close, grey water drain fell off when I opened the cap and the van is really underpowered for the mountains. We came to the conclusion this van was sent out at the last minute without cleaning or prep for the next trip.

About Roameo

3 RVs available to rent

Memories made on trips with Roameo's RVs

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