Erin was the worst at communicating. There was crappy communication about pickup time and location before pickup. He said he would be in town all weekend when I had it rented and would be able to around if I had any questions. I blindly trusted that someone who rents these things would have it ready for renters and would call me back with any questions and problems. I didn't ever receive a call or text during my entire rental after multiple calls I had with questions.He said the propane was full, it ran out on us after the 1st night forcing us to tow it into Torrey, UT to fill up the propane. I called Erin to ask if he would help me pay for the refill, he failed to call back or respond to my text.The exterior lights work, but the interior lights don't work, my bad for not testing this when I picked it up, I was new to the rental game, I assumed way too much. He never called me back when I tried to figure them out. I didn't have more than a couple of headlamps on my trip which made cooking and playing games at night difficult.Erin said the fridge ran off of propane, it doesn't, he might be confused about this, it doesn't. I turned on the 12v switch thinking I could run the fridge while we drove to our destination, it doesn't work like that, it ran the battery dead, the pop-up tent wouldn't function as the battery was too low to lift it up. I called Erin for assistance, nope no answer, no response. I'm glad I had jumper cable and figured I could jump that trailer battery just to deploy the tent. It also gets stuck when you when you're putting it down leaving me scratching my head. I gave up on calling at this pointHe let me take his generator, it ran out of fuel 10 min after I fired it up, totally useless.I had another vehicle flag me down cause the spare tire is flopping around and about to fall off. Check it if you dare rent this trailer. It's a neglected rental that isn't maintained, so it's to be expected.This camper is a bit hammered, don't waste your time. I had another vehicle flag me down cause the spare tire is flopping around and about to fall off. Check it if you dare rent this trailer. It's a neglected rental that isn't maintained, so it's to be expected. Don't waste your time on this one. Erin, you're an Outdoorsy profiteer and suck at communicating.